PAKD Tote Rental Agreement

A.M. Collective LLC, DBA "PAKD" ("PAKD," "we," "us")
Serving Fresno & Clovis, CA

This Rental Agreement ("Agreement") is between PAKD and the customer identified at checkout ("Customer," "you"). It covers the rental of reusable moving totes ("Totes") described in your order confirmation.

You must be at least 18 years old to rent from PAKD. By checking the agreement box and typing your name at checkout, you confirm that you are 18 or older and agree to everything in this Agreement.

1. Rental Period

Your rental starts on the date your Totes are picked up or delivered and ends on the return date shown on your order confirmation. The number of Totes and package size are listed on your order confirmation.

2. Pricing & Payment

You agree to pay the package price — and delivery fee, if applicable — as confirmed with PAKD when your booking is approved. Payment is arranged directly between you and PAKD at that time.

3. Cancellations & Refunds

If you cancel more than 48 hours before your scheduled pickup or delivery date, you'll receive a full refund. Cancellations made within 48 hours of your scheduled date are non-refundable.

4. How to Use the Totes

Totes are for packing and transporting household or business goods — that's it. Please don't overload them beyond reasonable capacity, expose them to open flame or extreme heat, use them to store or transport unsealed food, liquids, or hazardous materials, or use them for anything other than moving and packing.

You're responsible for the Totes from the moment you receive them until they're returned to PAKD or picked up by us. Don't lend, sublease, or give the Totes to anyone else — you're responsible for them regardless of who uses them.

Totes must be returned empty, clean, and free of debris. Totes returned with contents still inside, food residue, or other contamination may be subject to cleaning fees (see Section 5).

5. Damage, Loss & Cleaning Fees

Totes are PAKD's property. If any Totes come back damaged, dirty, or don't come back at all, the following fees apply:

PAKD may photograph Totes at delivery and pickup to document their condition. These photos serve as the record for any damage or cleaning assessment.

We'll inspect your Totes when they come back and let you know within 3 business days if any fees apply, with photos where applicable.

6. Extensions & Late Returns

Need more time? Just text us before your rental ends. Extensions are half your rental price per extra week and must be arranged before your return date.

Late returns without prior arrangement: If your Totes aren't returned by the end of your rental period and you haven't contacted us, a late fee equal to your full rental price per extra week applies, prorated daily, until the Totes are returned.

Unreturned Totes: If your Totes haven't been returned and we haven't heard from you within 14 days past your return date, we'll treat them as a total loss and charge the replacement fee ($20 per tote) to the card on file.

At the time of return or pickup, PAKD will count the Totes on-site with you present. The count confirmed at that time is final. We can't verify counts after Totes have left the pickup location.

7. Card on File

By completing payment, you authorize PAKD to securely store your payment method on file. This allows us to charge your card for any fees you owe under this Agreement, including damage, loss, cleaning, late returns, and pest contamination.

Fees will be charged at the rates listed in this Agreement. You'll receive an email receipt for any additional charge.

8. Delivery & Pickup

If you chose delivery, we'll bring the Totes to the address you provided at checkout. Someone 18 or older needs to be there to receive delivery — and at the end of the rental, to hand the Totes off for pickup.

Delivery is available anywhere in Clovis for $45. Outside Clovis? Text us for a quote.

9. Sanitization

PAKD cleans and sanitizes all Totes between rentals. However, we can't guarantee a completely sterile environment and are not liable for any allergens, residues, or contaminants that may remain despite our standard cleaning process.

10. Limitation of Liability

We're not responsible for anything packed inside the Totes — including damage, loss, or theft of your personal property. If you want your belongings insured, that's on you.

PAKD's total liability under this Agreement won't exceed the total amount you paid for the rental.

11. Indemnification

You agree to hold PAKD harmless from any claims, damages, or injuries that come from your use or handling of the Totes, except where caused by our own negligence.

12. Electronic Signature

By checking the agreement box and typing your full name at checkout, you're providing a legally binding electronic signature under the U.S. ESIGN Act and California's Uniform Electronic Transactions Act. A copy of this signed Agreement — with the timestamp of your acceptance — will be emailed to you.

13. Governing Law

This Agreement is governed by California law. Any disputes will be resolved in the courts of Fresno County, California, or through small claims court where applicable.

14. Changes to This Agreement

PAKD may update this Agreement from time to time. Any changes apply to rentals booked after the update takes effect. Your existing rental is governed by the version you agreed to at checkout.

15. Entire Agreement

This Agreement and your order confirmation are the complete agreement between you and PAKD regarding the rental of Totes. They replace any previous verbal or written agreements.